{"id":1674,"date":"2023-04-26T19:08:09","date_gmt":"2023-04-26T19:08:09","guid":{"rendered":"https:\/\/xtratheme.com\/app-2\/?page_id=1674"},"modified":"2024-07-01T00:17:11","modified_gmt":"2024-07-01T00:17:11","slug":"pricing","status":"publish","type":"page","link":"https:\/\/foodengine.co.uk\/index.php\/pricing\/","title":{"rendered":"PRICING"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"cz_gap clr \" style=\"height: 200px\"><\/div>[vc_raw_html css=&#8221;&#8221;]JTNDc2NyaXB0JTIwYXN5bmMlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRmpzLnN0cmlwZS5jb20lMkZ2MyUyRnByaWNpbmctdGFibGUuanMlMjIlM0UlM0MlMkZzY3JpcHQlM0UlMEElM0NzdHJpcGUtcHJpY2luZy10YWJsZSUyMHByaWNpbmctdGFibGUtaWQlM0QlMjJwcmN0YmxfMVBUblp3Sll1RmxxQXgwZ2RJQTRtaWVDJTIyJTBBcHVibGlzaGFibGUta2V5JTNEJTIycGtfbGl2ZV81MVBUbkk1Sll1RmxxQXgwZ2c2NHBaUzZxSTlmQzJ6aHprQmVwMm54bThZZHdOQ21vVzJMOVBOYlNzTmZ0WTZvdFdjekh0enROYXJCWE9xdVpsWVdBVUlOajAwNXl6ZHBoaVMlMjIlM0UlMEElM0MlMkZzdHJpcGUtcHJpY2luZy10YWJsZSUzRQ==[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"service-box-1\" data-id=\"135\" id=\"about\" class=\"rs-ov-hidden\" data-version=\"6.7.31\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"about-269\" data-key=\"269\">\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-5\" class=\"sr7-layer\">Success fee<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-6\" class=\"sr7-layer\">1 % success fee on each order will be applicable. This fee provides capacity for unlimited orders, unlimited merchants, unlimited products, unlimited storage and bandwidth so that you never need to worry about scaling up your business to a large enterprise. We use Amazon Web Services (AWS) to fulfil scalability needs.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-7\" class=\"sr7-layer\">One time setup fees<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-8\" class=\"sr7-layer\">When you purchase any of the apps, we will be delivering you the Android and iOS builds which you can publish through your account. In case you want us to handle the publishing procedure, additional charges will be applicable.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-11\" class=\"sr7-layer\">Hosting and Servers<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-12\" class=\"sr7-layer\">Prices are inclusive of hosting\/server, regular maintenance of entire infrastructure and all time tech support.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-13\" class=\"sr7-layer\">Other fees<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"about-269-14\" class=\"sr7-layer\">All third party software\/services costs are to be borne by the client, for example SMS, Playstore\/Appstore account fee etc.<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"about-270\" data-key=\"270\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\tSR7.PMH ??={}; SR7.PMH[\"about\"] = {cn:100,state:false,fn: function() { if (_tpt!==undefined && _tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"about\",el:[600,600,600,800,1000],type:'hero',shdw:'0',gh:[600,600,600,800,1000],gw:[1240,1240,1060,778,480],vpt:['150px&#039;,&#039;150px&#039;,&#039;150px&#039;,&#039;150px&#039;,&#039;150px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"type\":\"solid\",\"orig\":\"#151418\",\"string\":\"rgba(21, 20, 24, 1)\"}'}});   SR7.PMH[\"about\"].state=true;} else if(SR7.PMH[\"about\"].cn-->0)\tsetTimeout( SR7.PMH[\"about\"].fn,19);}};SR7.PMH[\"about\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1714277401982{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #151418 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div id=\"cz_101469\" data-arrows='{\"open\":\"fa fa-angle-down\",\"close\":\"fa fa-angle-up\"}' class=\"cz_101469 cz_acc clr cz_acc_toggle\"><div><div id=\"cz_55220\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-rotate\" style=\"color:#151418;\"><\/i><div>Will I be able to make updates to my website?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">Yes, you will have access to your own dashboard that allows you to edit the text and images on your website. You will also have full access to update and modify your menu. Additionally, you will have full control over every aspect of your website, including payments, promotional offers, delivery zones, and more.<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_24117\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-cart-shopping\" style=\"color:#151418;\"><\/i><div>I want to order! What's the process ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">That&#8217;s fantastic! Getting started is straightforward\u2014simply select a subscription plan, and we\u2019ll handle the rest. We&#8217;ll arrange everything needed to set up your website, including your menu and other essential details.<\/span><\/p>\n<p><span style=\"font-size: 17px;\">Even if you don&#8217;t have all your information ready right away, there&#8217;s no need to worry. We&#8217;ll begin the process and update your details as they come in.<\/span><\/p>\n<p><span style=\"font-size: 17px;\">We&#8217;ll also upload your menu to the system, allowing you to see how it operates and giving you the flexibility to make edits whenever you want.<\/span><\/p>\n<p><span style=\"font-size: 17px;\">If you have any questions, feel free to use the chat feature or send us a message at any time.<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_100586\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fa czico-117-web\" style=\"color:#151418;border-radius:43px;\"><\/i><div>How long will it take to get the website up ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">We can typically have your website up and running live within 2\u20133 days. This timeline depends on how quickly you can provide us with your information, such as your menu, write-up content (who you are, what you do, etc.), and any photos you want to include. Additionally, if you already have a domain name, the speed at which you can update the DNS settings will also impact the timeline.<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_24183\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fa fa-cog\" style=\"color:#151418;\"><\/i><div>Is there a setup fee ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">No, there are no setup fees. Once you choose a plan, you will receive an email from us with access to a dashboard where you can start adding the details of your restaurant. We will assist you with the setup process at no additional cost.<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_81131\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-credit-card\" style=\"color:#151418;\"><\/i><div>How soon do I receive card payments ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]The ordering system holds the funds for 20 hours from the time of the order, then transfers them directly into your merchant account via Stripe. This delay is designed to help you avoid unwanted extra charges, such as those arising from customer disputes. After 20 hours, the likelihood of disputes is minimal.<\/p>\n<p>At no point do we have access to your money. It goes from the customer to the ordering system (held for 20 hours) and then into your Stripe account. Please note that Stripe typically takes 2-3 days to process your funds.[\/vc_column_text]<\/div><\/div><div id=\"cz_76497\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fab fa-paypal\" style=\"font-size:#f3a4e2;color:#151418;\"><\/i><div>What Payment Gateway does the system use ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">The payment gateway used by our ordering system is Stripe, ensuring the best user experience for your customers, as they won&#8217;t need to leave the Ordering System App.<\/span><\/p>\n<p><span style=\"font-size: 17px;\">Moreover, Stripe charges only 1.4% + 20p per transaction, compared to PayPal&#8217;s 3.4% + 20p, saving you money. It&#8217;s free to register, simple to set up, and will take just seconds on your part.<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_85924\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-wrench\" style=\"color:#151418;\"><\/i><div>What equipment do I need to take orders ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text]To enable instant ordering notifications you will need a tablet or smart phone (android or iPhone) with internet (WiFi) access.<\/p>\n<p><strong>Essential Items:<\/strong><\/p>\n<ul>\n<li>Internet connection with WiFi.<\/li>\n<li>Android phone or tablet.<\/li>\n<\/ul>\n<p><strong>Recommended Optional Items:<\/strong><\/p>\n<ul>\n<li>Laptop\/Computer, for viewing the control panel on a larger screen.<\/li>\n<li>Access to your email account, either through your phone, laptop or tablet for printing orders.<\/li>\n<li>WiFi Printer.<\/li>\n<\/ul>\n<p>Having a laptop &amp; printer in your premises will make viewing the system dashboard and making print outs easier.[\/vc_column_text]<\/div><\/div><div id=\"cz_61769\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fa czico-114-internet-1\" style=\"color:#151418;\"><\/i><div>Do I need any any devices to accept orders?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]Yes, you can accept orders using a mobile device or a tablet (iOS or Android), and a thermal printer to print out orders. We recommend a small-sized tablet paired with a printer. Here is a list of supported printers:<\/p>\n<ul>\n<li>EPSON TM-m30: Offers Ethernet only, Ethernet + Bluetooth, and Ethernet + WiFi<\/li>\n<li>EPSON TM-m30II<\/li>\n<li>EPSON TM-T20<\/li>\n<li>EPSON TM-T20X<\/li>\n<li>EPSON TM-T88IV<\/li>\n<li>EPSON TM-T82III<\/li>\n<li>EPSON TM-T82IIIL<\/li>\n<li>EPSON TM-m30II-NT: Has Ethernet<\/li>\n<li>EPSON TM-T70II: Has Ethernet and WiFi<\/li>\n<li>EPSON TM-T88VI: Has Ethernet built-in with WiFi available via a dongle<\/li>\n<li>STAR TSP143: Has Ethernet<\/li>\n<li>STAR MCP31: Has Ethernet<\/li>\n<\/ul>\n<p>[\/vc_column_text]<\/div><\/div><div id=\"cz_44075\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-mobile\" style=\"color:#151418;\"><\/i><div>What happens if my Tablet\/Phone is not working ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">Yes, you can fully customize the kitchen and driver templates to suit your restaurant&#8217;s needs. This can be done from the admin dashboard we provide, or you can request our assistance for customization.&#8221;<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_17242\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-check-to-slot\" style=\"color:#151418;\"><\/i><div>Am I able to make changes from the order-taking tablet?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">Yes, in addition to the admin dashboard where you can fully customize your website, you can also make changes to your menu, prices, and pause services directly from the order-taking tablet.<\/span>[\/vc_column_text]<\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div id=\"cz_85078\" data-arrows='{\"open\":\"fa fa-angle-down\",\"close\":\"fa fa-angle-up\"}' class=\"cz_85078 cz_acc clr\"><div><div id=\"cz_46161\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-arrow-right-arrow-left\" style=\"color:#151418;\"><\/i><div>Are there any charges on the orders I receive?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]No, we do not charge any commission on your orders. You only pay a flat monthly fee. However, if you accept card payments, your merchant account provider (Stripe) will apply their standard fees.[\/vc_column_text]<\/div><\/div><div id=\"cz_28517\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fab fa-buffer\" style=\"color:#151418;\"><\/i><div>How many pages will my website have ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]Our standard design features a modern one-page layout, similar to our <a href=\"https:\/\/www.pronto-ny.com\/\" target=\"_new\" rel=\"noreferrer noopener\">demo website<\/a>. Additionally, we provide a <a href=\"https:\/\/www.facebook.com\/profile.php?id=100040895505305\" target=\"_new\" rel=\"noreferrer noopener\">demo of the Facebook ordering page<\/a>.<\/p>\n<p>If you require something more complex, we can create a bespoke website tailored to your needs. Please contact us to receive a custom quote.[\/vc_column_text]<\/div><\/div><div id=\"cz_60040\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-tablet\" style=\"color:#151418;\"><\/i><div>Will my website look good on phones and tablets?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]Yes, your website will be up to the latest modern standards. We want you to look good! The website we offer features a responsive, mobile-friendly layout, allowing customers to easily place orders using any device they prefer.&#8221;[\/vc_column_text]<\/div><\/div><div id=\"cz_50402\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-hand-holding-dollar\" style=\"color:#151418;\"><\/i><div>Can I use my own domain name?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]Yes, if you already have your domain name, you can use it. You&#8217;ll just need to point the NameServers to our server, and we will assist you with this process.<\/p>\n<p>If you choose our Elite Pro+ Plan, you will receive a free domain name of your choice. Simply let us know your preferred domain name, and we will take care of the rest.[\/vc_column_text]<\/div><\/div><div id=\"cz_91877\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fa czico-076-bill\" style=\"color:#151418;\"><\/i><div>Do you charge VAT ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text]No, we are not VAT registered, therefor we do not charge you VAT.[\/vc_column_text]<\/div><\/div><div id=\"cz_74719\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-tags\" style=\"color:#151418;\"><\/i><div>Can I create discount coupons for my customers ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]<span style=\"font-size: 17px;\">Yes, if you choose our Elite plan, you will be able to create QR codes, promotions, and discount codes. Additionally, our Elite Pro+ Plan provides access to a broader range of marketing tools, allowing you to create advanced promotions to attract more customers.<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_26937\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-laptop-medical\" style=\"color:#151418;\"><\/i><div>Did you create the ordering system ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=&#8221;&#8221;]While we specialize in web design, the ordering system is managed by a trusted third-party partner. This collaboration allows us to integrate their advanced system seamlessly into our web designs.<\/p>\n<p><strong>Why do we use their system?<\/strong><\/p>\n<p>We have chosen to partner with them because they offer a market-leading online food ordering app. Their expertise and proven technology enable us to provide you with the best possible solution without the need to develop a new system from scratch.<\/p>\n<p><strong>What does this mean for you?<\/strong><\/p>\n<p>In the unlikely event that the ordering system experiences issues, please understand that it is managed by our third-party partner. Although it is not within our direct control, we are committed to supporting you. We will promptly follow up on any concerns and keep you informed of the status, ensuring minimal disruption to your business.[\/vc_column_text]<\/div><\/div><div id=\"cz_67644\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fa czico-045-smartphone\" style=\"color:#151418;\"><\/i><div>Do I need Tablet \/ smartphone to take orders ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text]Yes, you need a tablet or smart phone to accept orders. The system is real time, and you need to respond to customers in a timely manner.<\/p>\n<p>We do not supply tablets or smart phones, so you\u2019ll need to get one before you can start to accept orders.<\/p>\n<p>We can advise you on a suitable product, you can get a good low cost tablet for around \u00a380 on amazon:<span style=\"color: #fdca00;\">\u00a0<a style=\"color: #fdca00;\" href=\"http:\/\/amzn.to\/1YziZOp\" target=\"_blank\" rel=\"noopener\"><i class=\"fa fa-external-link\" aria-hidden=\"true\"><\/i>\u00a0like this one<\/a>.<\/span>[\/vc_column_text]<\/div><\/div><div id=\"cz_11156\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-network-wired\" style=\"font-size:#f3a4e2;color:#151418;\"><\/i><div>Can I use my own domain name ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text]Yes, if you already have your domain name you can use that, you\u2019ll just have to point the NameServers to at our server (we will help you with this).[\/vc_column_text]<\/div><\/div><div id=\"cz_44748\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-stopwatch\" style=\"color:#151418;\"><\/i><div>How Payments Work ?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text]<span style=\"font-weight: 300; font-family: Montserrat;\">I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. 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