FACEBOOK INTEGRATED RESTAURANT ORDERING
✔ Busy professionals needing quick lunch breaks
✔ Clients placing large group orders that can overwhelm your kitchen
✔ Customers who dislike waiting or prefer to dine at home
✔ Night owls realizing they have no food for the next day
Customers can pre-order food anytime, from anywhere, and schedule it for their preferred time slot.
✔ Busy professionals needing quick lunch breaks
✔ Clients placing large group orders that can overwhelm your kitchen
✔ Customers who dislike waiting or prefer to dine at home
✔ Night owls realizing they have no food for the next day
PRE-ORDER SYSTEM FOR TAKEAWAY AND DINE-IN
TABLE BOOKING SYSTEM FOR RESTAURANTS
ADMIN CONSOLE
FREQUENTLY ASKED QUESTIONS
Here’s some answers to common questions
Yes, you will have access to your own dashboard that allows you to edit the text and images on your website. You will also have full access to update and modify your menu. Additionally, you will have full control over every aspect of your website, including payments, promotional offers, delivery zones, and more.
That’s fantastic! Getting started is straightforward—simply select a subscription plan, and we’ll handle the rest. We’ll arrange everything needed to set up your website, including your menu and other essential details.
Even if you don’t have all your information ready right away, there’s no need to worry. We’ll begin the process and update your details as they come in.
We’ll also upload your menu to the system, allowing you to see how it operates and giving you the flexibility to make edits whenever you want.
If you have any questions, feel free to use the chat feature or send us a message at any time.
We can typically have your website up and running live within 2–3 days. This timeline depends on how quickly you can provide us with your information, such as your menu, write-up content (who you are, what you do, etc.), and any photos you want to include. Additionally, if you already have a domain name, the speed at which you can update the DNS settings will also impact the timeline.
No, there are no setup fees. Once you choose a plan, you will receive an email from us with access to a dashboard where you can start adding the details of your restaurant. We will assist you with the setup process at no additional cost.
The ordering system holds the funds for 20 hours from the time of the order, then transfers them directly into your merchant account via Stripe. This delay is designed to help you avoid unwanted extra charges, such as those arising from customer disputes. After 20 hours, the likelihood of disputes is minimal.
At no point do we have access to your money. It goes from the customer to the ordering system (held for 20 hours) and then into your Stripe account. Please note that Stripe typically takes 2-3 days to process your funds.
To enable instant ordering notifications you will need a tablet or smart phone (android or iPhone) with internet (WiFi) access.
Essential Items:
- Internet connection with WiFi.
- Android phone or tablet.
Recommended Optional Items:
- Laptop/Computer, for viewing the control panel on a larger screen.
- Access to your email account, either through your phone, laptop or tablet for printing orders.
- WiFi Printer.
Having a laptop & printer in your premises will make viewing the system dashboard and making print outs easier.
The payment gateway used by our ordering system is Stripe, ensuring the best user experience for your customers, as they won’t need to leave the Ordering System App.
Moreover, Stripe charges only 1.4% + 20p per transaction, compared to PayPal’s 3.4% + 20p, saving you money. It’s free to register, simple to set up, and will take just seconds on your part.
Yes, you can accept orders using a mobile device or a tablet (iOS or Android), and a thermal printer to print out orders. We recommend a small-sized tablet paired with a printer. Here is a list of supported printers:
- EPSON TM-m30: Offers Ethernet only, Ethernet + Bluetooth, and Ethernet + WiFi
- EPSON TM-m30II
- EPSON TM-T20
- EPSON TM-T20X
- EPSON TM-T88IV
- EPSON TM-T82III
- EPSON TM-T82IIIL
- EPSON TM-m30II-NT: Has Ethernet
- EPSON TM-T70II: Has Ethernet and WiFi
- EPSON TM-T88VI: Has Ethernet built-in with WiFi available via a dongle
- STAR TSP143: Has Ethernet
- STAR MCP31: Has Ethernet
Yes, you can fully customize the kitchen and driver templates to suit your restaurant’s needs. This can be done from the admin dashboard we provide, or you can request our assistance for customization.”
Yes, in addition to the admin dashboard where you can fully customize your website, you can also make changes to your menu, prices, and pause services directly from the order-taking tablet.
No, we do not charge any commission on your orders. You only pay a flat monthly fee. However, if you accept card payments, your merchant account provider (Stripe) will apply their standard fees.
Our standard design features a modern one-page layout, similar to our demo website. Additionally, we provide a demo of the Facebook ordering page.
If you require something more complex, we can create a bespoke website tailored to your needs. Please contact us to receive a custom quote.
Yes, your website will be up to the latest modern standards. We want you to look good! The website we offer features a responsive, mobile-friendly layout, allowing customers to easily place orders using any device they prefer.”
Yes, if you already have your domain name, you can use it. You’ll just need to point the NameServers to our server, and we will assist you with this process.
If you choose our Elite Pro+ Plan, you will receive a free domain name of your choice. Simply let us know your preferred domain name, and we will take care of the rest.
No, we are not VAT registered, therefor we do not charge you VAT.
While we specialize in web design, the ordering system is managed by a trusted third-party partner. This collaboration allows us to integrate their advanced system seamlessly into our web designs.
Why do we use their system?
We have chosen to partner with them because they offer a market-leading online food ordering app. Their expertise and proven technology enable us to provide you with the best possible solution without the need to develop a new system from scratch.
What does this mean for you?
In the unlikely event that the ordering system experiences issues, please understand that it is managed by our third-party partner. Although it is not within our direct control, we are committed to supporting you. We will promptly follow up on any concerns and keep you informed of the status, ensuring minimal disruption to your business.
Yes, if you choose our Elite plan, you will be able to create QR codes, promotions, and discount codes. Additionally, our Elite Pro+ Plan provides access to a broader range of marketing tools, allowing you to create advanced promotions to attract more customers.
Yes, you need a tablet or smart phone to accept orders. The system is real time, and you need to respond to customers in a timely manner.
We do not supply tablets or smart phones, so you’ll need to get one before you can start to accept orders.
We can advise you on a suitable product, you can get a good low cost tablet for around £80 on amazon:  like this one.
Yes, if you already have your domain name you can use that, you’ll just have to point the NameServers to at our server (we will help you with this).
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